Reference

Legal terms for India accounts

Before you open an account, this page sets out how we handle legal terms, data use, cookies, identity checks, and request records for India.

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How local law shapes access

9ex Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to your account only after you accept them and only to the extent local law allows. If a clause conflicts with a rule in your region, the local rule applies. We may ask for identity, age, or payment ownership proof when we need

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to confirm who is behind an account, stop misuse, or process a change request. UPI, Paytm, PhonePe, and Google Pay may be used as payment context in account checks, but they do not change the legal rules around access or retention. We can update this page
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when laws, regulatory duties, or our internal controls change, and the updated wording replaces the earlier version from the stated effective date. If you want an explanation before you continue, send the clause and the account email so we can answer in the same thread.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Where to send legal requests

If you need a copy of the current terms, want a clause explained, or need to send a formal request, use the contact paths below.

DATA AND ACCESS

How we handle data and records

We keep the legal side of your account tied to clear controls: limited access, short request trails, and records that stay only as long as law or dispute…

Data use

We collect the account details, device signals, and request history needed to run legal checks, support your case, and meet…

Cookie handling

Cookies store session state, language, and consent choices. They also help us spot repeated login attempts or unusual changes, which…

Access control

Only staff who need the data for support, fraud checks, or legal checks can open it.

Retention

We keep records only as long as the law, disputes, or audit duties require.

Correction requests

If a detail is wrong, send the correct version and the account email.

Deletion path

When deletion is allowed, we remove the stored record after confirming the request and checking any legal hold that applies.

Legal questions you may ask

These questions focus on access, correction, retention, and contact steps for legal requests. If local law gives you a stronger right than what is written here, the stronger right applies. We may need to confirm your identity before we send a copy or change stored details, and we only ask for the details needed to complete that request. That keeps the process narrow and helps us answer the right person.

The law that applies to your location and account use comes first. If a local rule conflicts with our wording, we follow the rule that can be applied in that case.

Yes. Send the account email and ask for a data copy. We will confirm identity first, then share the record set that applies to your account and the related request history.

Reply with the right detail and the reason it changed. We compare it with the stored record, update what is allowed, and keep the earlier version where law requires a trail.

You can ask, and we will check whether deletion is allowed under the law that applies to your account. If we must keep part of the record, we will say why.

No. Cookies store session state, language, and security choices. They help us recognise a live session and repeated login attempts, but they do not replace the legal record tied to your account.

We keep records only for the time needed for legal duties, dispute handling, fraud checks, or audit needs. After that period, the record is removed or archived under our disposal rules.

Use email, the in-account form, or postal notice, and include the account email plus the request type. That lets us route it fast and answer in the same thread or file.

Legal terms for India accounts

Where to send legal requests

How we handle data and records

Data use

Cookie handling

Access control

Retention

Correction requests

Deletion path

Legal questions you may ask

01 Which law applies if rules differ?

02 Can I ask what data you keep?

03 How do I correct a wrong detail?

04 Can I ask for deletion?

05 Do cookies keep my full profile?

06 How long do you keep records?

07 Where should I send a legal request?

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