Reference

Terms & Conditions for India Accounts

These Terms & Conditions set the rules for opening your account, using the lobby, and moving money through the wallet on 9ex.

Account accessLocal-law accessWallet rulesRequest handling
9ex Terms & Conditions for India Accounts
CONTACT PATHS

How to Reach Us About Terms

If you need help with these terms, use the in-account chat, the support email, or the contact form linked on the site.

In-Account Chat Use chat from your signed-in account when you want a fast response about acceptance…
Support Email Send the registered email, your request, and any relevant screen details.
Contact Form Use the web form if you cannot access chat.
DATA SAFEGUARDS

What We Keep, Use, and Retain

We keep only the account and transaction records needed to run your account, complete checks, settle entries, and meet legal duties.

Data Use

We use the details you give us to open and manage your account, process entries, and handle service messages.

Cookies

Cookies help keep you logged in, remember language choices, and recognise repeated visits from the same device.

Security

Keep your password private and avoid sharing one-time codes.

Retention

We retain records for the period needed to run the account, complete checks, resolve disputes, and meet legal duties.

Changes

When you want a correction, closure, or other account change, send the request from your registered email so we can…

Contact

If a clause seems unclear, ask support before you proceed.

Questions About Access, Data, and Changes

This section answers the points people usually check before opening an account. We keep the focus on access, stored records, changes, and the route to contact us when something needs correction. If a rule depends on your location, local law decides whether the account can be used there, and the page on this site stays the source you should follow.

Access depends on local law. If your location is not within a permitted area, you should not open or use the account there. If it is permitted, the terms on this page still apply to your use.

We keep the details needed to manage your account, verify requests, process payments, and meet legal duties. We do not keep more than we need for those purposes, and we review stored records when a correction request arrives.

Send the request from your registered email and tell us what should change. We may ask for a matching detail or document so we can protect your account from unauthorised changes.

Before a payment is approved, we may check the source, the account name, and whether the request matches the terms you accepted. Extra checks can add time if something needs verification.

Use in-account chat, the support email, or the site form. Include your registered email and the section you want explained so we can route it to the right team.

We post the current version on this page and use it from the time it takes effect. If you keep using the account after that point, the updated terms apply to you.

Yes. Send a closure request from your registered contact and we will tell you what records must remain for legal or dispute purposes and what can be removed.