Reference

Privacy Policy for 9ex accounts

This page tells you what personal data we collect, why we use it, how long we keep it, and how you can ask for changes.

Data useCookie controlRetentionLocal lawRequest changes

What this policy covers in India

9ex Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to account data, device data, cookie records, support messages, and payment references when you use our pages from India or from any place where local law permits access. Some details are needed to open and maintain your account, confirm identity, process deposits or

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withdrawals, detect fraud, and answer privacy requests. We may store logins, device type, browser version, IP address, and transaction references so we can keep the record accurate and settle disputes with a clear trail. If a local rule requires us to keep certain data for a
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fixed period, we keep it for that period. If the rule allows correction, access, or deletion, we handle the request after verification. In this policy, UPI, Paytm, PhonePe, and Google Pay are the local payment names we use as context for recordkeeping.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST PATHS

Where to send privacy requests

If you want access, correction, deletion, or a copy of specific records, use the channel that matches your account.

DATA HANDLING

How we manage your records

We keep privacy handling tied to the account itself: login data, transaction references, device logs, cookies, and support messages sit in separate records so we can trace a…

Collection

We collect the details you submit, the device and browser signals that reach us, and payment references tied to UPI…

Cookies

Cookies help us keep you signed in, remember language and session choices, and measure whether pages load properly.

Security

Account security depends on your password, one-time codes where used, and checking that you are signing in from the right…

Retention

We keep records only as long as needed for account handling, dispute checks, fraud control, or legal duties.

Changes

If your name, phone number, or other details change, send a clear request from your registered channel.

Contact

For privacy questions, write with your account email, the change you want, and any reference number you have.

Questions about your privacy rights

These questions cover the data rights you can ask about, the records we may keep, and the checks that may apply before we act. If a local rule gives you a specific remedy, we follow that rule. If your request relates to an account, include the registered contact details so we can match it quickly.

We keep the details you submit, the device and browser signals that reach us, and transaction references linked to your account. If you contact support, we may also store the message history needed to answer your request.

Yes. Send a request from your registered contact channel and we will check your identity before sharing any record that local law allows us to disclose. Some internal logs may stay private if they contain security or legal details.

Yes. If your phone number, address, or name has changed, tell us what should be updated and send any proof we need. We will amend the record where the change is allowed and explain any field that must stay.

We keep data for as long as the account is active, then for any period needed for dispute handling, fraud checks, tax records, or other local duties. After that, we delete or anonymise it.

Cookies may store session markers, language choice, and page settings, but they do not need to hold your full personal profile. You can clear them in your browser, though some sign-in steps may then repeat.

Only staff or service providers who need it for account handling, payment checks, support, or legal duties can access the relevant record. We limit access to the smallest set needed for the task.

Write from your registered email or in-account contact path, state the data you want removed, and include any reference number. We will verify the request and then act where local law lets us do so.

Privacy Policy for 9ex accounts

Where to send privacy requests

How we manage your records

Collection

Cookies

Security

Retention

Changes

Contact

Questions about your privacy rights

01 What data do you collect?

02 Can I ask for a copy?

03 Can I correct old details?

04 How long do you keep records?

05 Do cookies store personal data?

06 Who can see my data?

07 How do I send a deletion request?

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